You can book a two-hour time slot when reservations are available, during our busiest hours - please read through the guidelines below. Note - you can still drop in during that time slot, if space remains. We also have other open hours when reservations are not necessary. Check out all our hours here! Currently, gym capacity is 20.
This is a new process for OVERhang, so bear with us as we trial this in January 2022!
Enjoy your guaranteed climbing session!
You should be off the mats and prepared to leave 5 minutes before the end of your timeslot, to avoid any delays for the next group of climbers checking-in, and to allow our staff to conduct cleaning/sanitizing and checkouts. Our COVID regulations are strictly enforced; please listen to instructions and reminders by our staff and keep your visit to OVERhang to a maximum 2-hour visit. We thank you for your cooperation.
There will be staff monitoring the facility and assisting with people checking in. Please respect that our staff will be working hard to ensure that everyone is able to enjoy their experience and respect the policies in place. All OVERhang policies are based on safety, fairness, and risk management, and some are imposed on us by Provincial Health Orders.
Due to capacity restrictions, we cannot guarantee entry for spectators at this time. The limited number of spectators must remain seated upstairs in the viewing area at all times; otherwise they are considered a participant and are charged accordingly, and must fill out a waiver as well.
Our No-Show Policy is to ensure we maximize all available space during each session. Customers that do not show up for their booked session are deemed a 'No-Show', unless they cancel at least 2 hours in advance of their session. Customers arriving later than 30 minutes after the start of their booked time slot will also be deemed a 'No-Show'.
Customers may then re-book their sessions, pending availability.
Q: My plans have changed unexpectedly, how can I avoid ‘No-Show’ penalties?
A: To avoid being considered a ‘No-Show’ simply cancel your booking by calling our front desk at 250-563-2547 at least two hours before your session begins. Email and social media requests will not be processed. Your cancelled session will become available for another climber right away, so cancelling prior to your session is key!
Q: I'm going to be a few minutes late for my session! What do I do?
A: We understand that sometimes life happens, so if you are delayed for a valid reason but are still coming for part of your session, please call the front desk (no later than 30mins into your session), and let us know that we should still expect you. You can reach us at 250-563-2547. In other words, your spot will be held until 30 minutes into the session, unless we hear from you that you’re on your way! Note – your session will still end at the original end of booking time slot, even if you start your session late. This is out of respect for other customers and to facilitate cleaning between groups.
Monday / Wednesday
5 pm-10 pm
Tuesday / Thursday
1 pm-3 pm
5 pm-10 pm
1:30 pm-10 pm
12 pm-6:30 pm
2 pm-8 pm
11:30 am-1:30 pm
6 am-8 am